Arbitration Policy

Effective April 1, 2024

Objective of the Arbitration Policy
1. Equitable Resolution Process: Inride commits to providing a clear and equitable arbitration process for all vehicle transactions on our platform. Should any dispute arise regarding a vehicle’s condition, both parties agree to engage with Inride’s arbitration procedure listed herein. Inride pledges to impartially address all valid concerns within this policy’s scope. This policy is subject to all prevailing federal, state, and local laws, which will override this policy as applicable.
2. Role of Inride in Vehicle Sales:
  1. Inride may use a third-party to perform inspections on vehicles listed on Inride’s platform. Inspections are performed at seller’s request or upon Inride’s sole determination that an inspection is warranted.
  2. Regardless of the condition report, Inride does not endorse or guarantee the condition of any vehicle listed or sold on Inride’s platform.
  3. Inride is not a contract party in vehicle sales. The sales agreement, bill of sale, and title transfer are exclusively between the seller and the buyer, even though facilitated by Inride.
The Inride Arbitration Process
1. Overview: Upon buyer discovering an undisclosed issue with a vehicle that buyer has paid for, a buyer eligible for arbitration, as outlined below, must notify Inride by contacting the arbitration team [email protected].
2. Timeframe: If buyer requested and paid for transportation using Inride’s platform at the time of purchase, then Buyer has seven (7) calendar days from the date the vehicle was delivered to buyer to initiate arbitration. If buyer did not request transportation using Inride’s platform, then buyer has fourteen (14) calendar days from the end of the auction or instant offer purchase date to initiate arbitration.
3. Investigation Procedure: Buyers are required to aid in the arbitration process by submitting evidence or cooperating with vehicle inspections within two (2) calendar days of the request. Failure of buyer to respond or provide the requested evidence in a timely manner will result in the arbitration to be closed by inride with no further recourse allowed.
4. Final Decision: The decision made by Inride, in its sole discretion, at the end of the arbitration process is conclusive and binding on all parties.
5. Resolution Outcomes: Arbitration can result in repair payments, sale cancellations, or other resolutions as determined by Inride, with the remedy not exceeding the vehicle’s purchase price at the time of sale on the Inride platform.
6. No Multiple Arbitrations: Buyers must report all vehicle issues simultaneously as no subsequent arbitration will be permitted once a case is closed.
7. Post-Reparation Terms: A vehicle becomes “As-Is, No Arbitration” if a credit or repair payment is awarded to the buyer.
8. Cancellation Protocol: If a sale is canceled post-delivery, the buyer is responsible for the vehicle’s security and any theft or loss at its own cost until it is transported from buyer’s lot, with ownership transfer obligations as per Inride’s instructions. In the event of cancellation of the purchase, buyer’s sole remedy is a refund of the purchase price of the vehicle at the time of sale through the Inride platform plus any Inride fees, excluding transportation fees paid to Inride.
Eligibility for Arbitration
1. Unreported defects or conditions not disclosed in the vehicle’s condition report, CARFAX, or by Inride.
2. Mechanical defects with repair costs exceeding $500, based on Inride wholesale rate estimations.
3. Exclusions listed in the policy are not eligible for arbitration.
Arbitration Exclusions.Arbitration is not applicable for:
1. vehicles may not be arbitrated solely on Electronic Vehicle History Data (EVHD);
2. issues typical to a model or manufacturer unless deemed excessive by the buyer;
3. damage that occurred after the vehicle was picked up from the seller;
4. wearable items, regardless of repair cost, including but not limited to tires, brake pads, rotors, belts, hoses, gaskets, fluids, spark plugs suspension, exhaust, transmission clutches, and timing belts;
5. vehicles sold by buyer before or during an arbitration claim, in which case any open claim will be closed by Inride;
6. Various specific conditions outlined, including but not limited to head-gasket leaks, or aftermarket parts issues.
Seller’s Obligations
1. The seller must own the vehicle and adhere to all disclosure requirements as per the Inride Title Policy, which can be found at Inride Title Policy.
2. Seller must ensure that all vehicles listed for sale must have a public Vehicle Identification Number (VIN) plate attached to the vehicle.
3. Even if the vehicle is covered by a manufacturer’s warranty, the seller is still responsible to disclose any known defects.
4. Seller is responsible to disclose and allow inride to disclose the complete and accurate condition of the vehicle and title. In the event seller has not disclosed the complete and accurate condition of the vehicle or title or there is damage or theft of the vehicle or the vehicle is tampered with before or after the vehicle inspection is completed, or the seller otherwise acted with gross negligence or willful misconduct resulting in incomplete or inaccurate disclosure, seller will be responsible for all costs associated therewith, including all costs, liabilities, and losses sustained by inride and the buyer.
5. Seller must disclose the following information. Failure to disclose the following may result in an arbitration including financial penalties and reparations to the buyer.
  - Title discrepancies including, but not limited to: actual miles, salvage, theft recovery, stolen vehicle, or flood damage. The seller will be solely and fully liable for any damages associated with title washing.
  - Permanent structural damage, any structural alterations, structural repairs or replacements.
  - Corrosion of structural components that result in a perforation in the frame.
  - Any defects or damage that are “visible” or “cosmetic” in nature.
  - Any vehicles having a reassigned VIN plate by the State in place of the original VIN plate.
  - The Seller must disclose accurate odometer reading, non-functioning or defective odometer.
  - Mechanical defects estimated in excess of $500 per item.
  - Paintwork (bumpers and brush touches not included).
  - Voided factory warranties.
  - Salvage vehicle, (including current title or history REPORTED BY CARFAX ONLY).
  - Flood Damage current or history (including documented by DMV or Insurance Company).
  - Missing Catalytic Converters.
  - Inaccurate model or trim badging, decals or identification.
  - Inoperable, missing, or defective airbags.
Buyer’s Obligations
1. Buyer will inspect the vehicle immediately upon arrival at Buyer’s location. The Buyer must verify the Seller’s representations and promptly notify Inride of any discrepancies within the time frame as stated in this policy. Buyer will verify odometer reading upon arrival at Buyer’s location.
2. Prior to making an offer to buy the vehicle through Inride, the buyer is responsible for reviewing all condition reports, pictures, and disclosures made available by the seller and Inride.
3. If the buyer makes any changes to the vehicle pending completion of arbitration, or before receiving title to the vehicle, the buyer shall be liable for any and all work done to the vehicle and any result thereof. Buyer shall not sell the vehicle before it receives title to the vehicle. Inride shall not be liable for any vehicle sale or repairs made by the Buyer before the Buyer receives title.
4. The buyer is financially responsible and assumes all risk of damage and loss on the vehicle beginning at the point of pick up (by the buyer or its agent) or delivery (by third party transporter).
5. The Buyer or Buyer’s agent (transporter or driver) must document any damage at the time of pick-up prior to removing the vehicle from its location. Inride Auctions and the seller will not be responsible for any damage not identified in writing as of the time of pick-up of the vehicle once the vehicle is removed from the location.
6. The buyer will not have any repairs performed prior to Inride validating an arbitration claim. Cost for any repairs performed prior to validation of the claim will not be covered by arbitration.
Buyer’s Expectations
1. Inride vehicle condition inspectors do not test drive vehicles listed on the Inride platform.
2. Issues identified and reported on an Inride condition report are not eligible for arbitration.
3. Issues with the vehicle that are covered by an existing manufacturer warranty need to be resolved through that process.
4. Vehicles purchased on Inride may have the following issues and should be considered normal and reasonable for any pre-owned vehicle and therefore are not eligible for arbitration:
  - Interior and exterior dirt, dust, grime, stains, and smells.
  - Surface level scratches and blemishes on the exterior body and paint.
  - Fog, haze, or moisture on or behind headlights, fog lights, or tail lamps, including wear and tear on window glass, and paint including minor scratches and chips.
  - Non-functioning proximity sensors and lane detection sensors.
  - Aftermarket accessories.
  - Decals, bumper stickers, vehicle wraps, and window tint, and any subsequent paint damage that could occur from this process.
  - Inoperative power seat functions including lumbar, heated & ventilated, memory, power tilt/telescoping steering wheel and steering wheel controls, power mirrors including defrost, and extending functions.
  - Key/fob weak battery or programming. Seller may provide only one key/fob.